Effective Date: April 1, 2026  |  Last Updated: April 22, 2026

At Handlora Store ("Handlora," "we," "us," or "our"), we believe that your privacy is as precious as the jewelry we craft. This Privacy Policy has been written to clearly explain how we collect, use, store, share, and protect your personal information — whether you shop with us online, visit our store in person, reach out to our customer care team, or engage with us across our digital platforms.
 
We encourage you to read this Privacy Policy carefully and in its entirety. Your continued use of our website, mobile platforms, or services constitutes your acknowledgment of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.
 
WHILE THIS PRIVACY POLICY INFORMS YOU OF YOUR RIGHTS AND OUR PRIVACY PRACTICES, OUR TERMS AND CONDITIONS GOVERN THE OVERALL RELATIONSHIP BETWEEN HANDLORA STORE AND YOU, INCLUDING ALL TRANSACTIONS, SITE USAGE, AND IN-STORE VISITS.
 

TABLE OF CONTENTS
 
I.  Collection of Personal Information
II.  How We Use Your Personal Information
III.  Targeted Advertising and Analytics
IV.  Disclosure of Personal Information
V.  Data Retention
VI.  Cookies and Tracking Technologies
VII.  Security of Your Information
VIII.  Your Rights and Choices
IX.  Children's Privacy
X.  Links to Third-Party Websites
XI.  Regional and Jurisdiction-Specific Information
XII.  Updates to This Privacy Policy
XIII.  How to Contact Us
 

I.  COLLECTION OF PERSONAL INFORMATION
The personal information we collect, and the manner in which we collect it, depends on how you interact with Handlora Store. We collect information through three primary means: directly from you, automatically through technology, and from third-party sources. Each is described in detail below.

A. Information You Provide Directly to Us
We collect personal information directly from you when you engage in any of the following activities:
 
– Place an order or purchase a product from our website or in-store
– Create or update an online account or customer profile
– Request a return, exchange, or store credit
– Contact our customer care team via phone, email, chat, or in-store
– Book a private appointment, styling consultation, or engraving service
– Subscribe to our email newsletters, SMS notifications, or catalog mailings
– Enter a giveaway, contest, or sweepstakes
– Participate in market research, product surveys, or feedback sessions
– Register a product for warranty, authentication, or service
– Engage with us on social media by tagging, messaging, or commenting
– Apply for a position with our team
 
The types of personal information you may provide directly to us include, but are not limited to: your full name, date of birth, postal address, email address, telephone number, social media handle, ring and bracelet size, engraving preferences, anniversary and engagement dates, payment information, account login credentials, marketing communication preferences, and any other details you voluntarily share with us.
 
Where required, we work with trusted third-party payment processors to handle your payment card information. Handlora Store does not directly store complete payment card details on its own systems.

B. Information We Collect Automatically

When you access or browse our website, interact with our mobile applications, or visit our store, we may automatically collect certain information, including the following:
 
– Transaction Information: When you make a purchase or initiate a return, we collect details about the transaction including the items purchased, order value, date of purchase, payment method type, and whether the purchase was made online or in-store.

– Browsing and Usage Data: We collect information about how you navigate and interact with our website, including the pages you visit, products you view, time spent on pages, items added to or removed from your shopping cart, search queries, and links you click.

– Device and Technical Information: We automatically collect data about the device you use to access our website, including your IP address, browser type and version, operating system, screen resolution, device type, language settings, time zone, and internet service provider.

– Location Information: We may derive your approximate geographic location (city, region, or country) based on your IP address. We do not collect precise GPS-level location data unless you explicitly permit it.

– Session Recordings and Interaction Data: We may use session replay technologies that record your mouse movements, scrolling behavior, clicks, and form field interactions on our website. This data helps us identify usability issues and improve your browsing experience.
– Audio and Video Recordings: We operate security cameras in our stores for loss prevention and safety purposes. If you contact us by phone, calls may be recorded for quality assurance and training. Video consultations conducted via digital platforms may also be recorded with your advance notice.

– Chat and Email Correspondence: If you use our website chat feature or email us directly, we retain records of those communications, including timestamps and message content, for customer service and legal purposes.

C. Information We Collect from Third Parties
We may supplement the information we hold about you with data received from third-party sources, including:
 
– Shipping and fulfillment partners who provide delivery status and address verification
– Payment processors and fraud prevention services
– Data analytics and marketing intelligence providers
– Social media platforms when you interact with our content or sign in using a social account
– Customers who send gifts and provide your name and delivery address on your behalf
– Publicly available commercial data sources
 
Information received from these sources may include your name, email address, postal address, phone number, estimated household income, age or age range, and general shopping interests.

D. Information We Derive About You
In addition to the information we collect directly, we may infer or derive information about you based on data we already hold. For example, we may infer your preferred jewelry categories based on browsing patterns, estimate your location from your IP address, or identify occasions such as upcoming anniversaries from information you have shared with us. These inferences help us personalize your experience and provide more relevant recommendations.

II.  HOW WE USE YOUR PERSONAL INFORMATION
Handlora Store uses the personal information we collect to operate, maintain, and improve our business, and to provide you with a seamless, personalized, and exceptional shopping experience. Specifically, we use your information to:
 
– Process, fulfill, and deliver your orders and service requests
– Create, verify, and manage your customer account
– Communicate with you regarding your orders, appointments, and inquiries
– Send promotional emails, curated lookbooks, special offers, and new collection announcements — where you have opted in or where permitted by applicable law
– Personalize your browsing and shopping experience based on your preferences, history, and saved details
– Administer our loyalty program, gift card services, and exclusive membership offerings
– Conduct and deliver the prizes and benefits associated with contests and promotional campaigns
– Perform internal research, analytics, and business intelligence to understand how our products and services are used
– Develop new products, refine existing collections, and improve the quality of our services
– Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other malicious activity
– Protect the rights, safety, and property of Handlora Store, our customers, and the public
– Meet our legal, regulatory, financial, and compliance obligations
– Facilitate product authentication, warranty registration, and after-sale service
– Manage and improve our customer support operations and staff training programs
 

III.  TARGETED ADVERTISING AND ANALYTICS
We work with carefully selected third-party advertising partners and analytics providers to better understand how our customers engage with our website and to present you with relevant, interest-based advertisements across digital platforms.
 
These partners may use cookies, pixel tags, web beacons, device identifiers, and other tracking technologies to collect information about your visits to our website and other sites over time. This information is used to deliver personalized advertising based on your apparent interests, analyze the performance of our advertising campaigns, and measure the effectiveness of our promotional efforts.
 
Activities in this section may constitute "targeted advertising," "sharing," or "selling" of personal information under certain applicable privacy laws. Please see the regional-specific section of this Privacy Policy for details about your rights depending on where you reside.
 
You may opt out of cookie-based targeted advertising at any time by visiting our website footer and selecting "Privacy Choices," and following the prompts. Please note that your opt-out preference is linked to the specific browser and device you are using. You will need to repeat the opt-out process if you use a different browser, device, or if you clear your cookies.
 
Additionally, you may opt out of interest-based advertising served by companies participating in the Digital Advertising Alliance by visiting www.aboutads.info/choices (United States), www.youronlinechoices.eu (Europe), or https://youradchoices.ca (Canada).
 

IV.  DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information to third parties for their own commercial use. However, we do share personal information with select third parties in the circumstances described below.
 
A. Vendors and Service Providers
We share personal information with trusted vendors and service providers who perform functions on our behalf. These include, but are not limited to: payment processors, e-commerce platform providers, order fulfillment and logistics partners, customer relationship management (CRM) software providers, email and SMS marketing platforms, website analytics providers, fraud detection services, gift card processing partners, and cloud hosting and IT security providers. These parties are contractually required to protect your information and may only use it to provide services to Handlora Store.

B. Corporate Affiliates
We may share personal information with our parent company, subsidiaries, and corporate affiliates for internal operational, marketing, and administrative purposes consistent with this Privacy Policy.

C. Marketing and Advertising Partners
We may disclose certain personal information, such as your name, email address, and purchase history, to advertising and marketing partners to expand the effectiveness of our campaigns and deliver personalized communications. If you wish to opt out of such disclosures for direct marketing purposes, please contact us as described in the "How to Contact Us" section of this policy.

D. Law Enforcement and Legal Proceedings
We may disclose personal information in response to a valid legal request, subpoena, court order, or governmental authority, or where we believe such disclosure is necessary to comply with applicable law, protect the safety of any individual, investigate fraud, or enforce our legal rights and agreements.

E. Business Transfers and Acquisitions
In the event that Handlora Store undergoes a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business assets, your personal information may be transferred to or acquired by the successor entity. We will notify you of any material change in ownership or use of your personal information.

F. With Your Consent
We may share your personal information with third parties when you have provided your express consent. For instance, if you tag Handlora Store on social media and grant us permission to repost your content, we may share your username, image, and content with our community.

G. Aggregated and De-Identified Data
We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with research partners, industry publications, or analytics providers. Handlora Store will not attempt to re-identify de-identified information except as permitted by applicable law.

V.  DATA RETENTION
We retain your personal information for as long as is reasonably necessary to fulfill the purposes for which it was collected, including to provide you with our products and services, comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain appropriate business records.
 
The specific retention period for each category of personal information may vary depending on the nature of the data and the context in which it was collected. For example:
 
– Transaction and purchase records are typically retained for a minimum of seven (7) years to comply with financial and tax regulations.
– Customer account information is retained for as long as your account remains active, plus a reasonable period thereafter to allow for account reactivation or dispute resolution.
– Email marketing preferences and subscription records are retained to ensure we honor your opt-out requests going forward.
– Security camera footage from our stores is generally retained for thirty (30) to ninety (90) days unless required for an active investigation.
– Customer service communications are retained for up to three (3) years for quality assurance and legal purposes.
 
When personal information is no longer required, we take appropriate steps to securely delete, anonymize, or de-identify it in a manner that prevents unauthorized reconstruction or re-identification.

VI.  COOKIES AND TRACKING TECHNOLOGIES
Handlora Store and our service providers use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website and to understand how you interact with our content. This section explains how and why we use these technologies.
 
What Are Cookies?
Cookies are small data files that are stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences or actions over time.

How We Use Cookies
We use the following categories of cookies on our website:
 
– Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functions such as adding items to your cart, processing orders, and maintaining the security of your browsing session. These cookies cannot be disabled.

– Functional Cookies: These cookies allow our website to remember choices you have made — such as your language preference, saved addresses, or items in a wish list — to provide a more personalized experience.

– Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and how users navigate through the site. This data helps us improve the performance and design of our website.

– Targeting and Advertising Cookies: These cookies are used by us and our advertising partners to show you relevant advertisements on our website and on third-party platforms. They track your browsing behavior across sites to build a profile of your interests.
 
You may manage your cookie preferences through your browser settings or via the privacy choices link in the footer of our website. Please note that disabling certain cookies may affect the functionality of our website.
 

VII.  SECURITY OF YOUR INFORMATION
Handlora Store takes the protection of your personal information seriously and employs a range of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, alteration, or destruction.
 
These measures include, but are not limited to: SSL/TLS encryption for all data transmitted between your browser and our servers; access controls that limit employee access to personal information on a need-to-know basis; regular security assessments and penetration testing of our digital infrastructure; secure data centers with physical access controls; and ongoing employee training on privacy and data security best practices.
 
We require our third-party service providers to implement appropriate security measures as a condition of their engagement with us.
 
While we are committed to maintaining the highest standards of data security, no method of transmission over the internet or electronic storage system is completely secure. We therefore cannot guarantee the absolute security of your personal information. In the event of a data breach that is likely to affect your rights or interests, we will notify you in accordance with applicable law.
 

VIII.  YOUR RIGHTS AND CHOICES
Depending on your location and applicable privacy law, you may have the following rights with respect to your personal information:
 
A. Right of Access
You have the right to request a copy of the personal information we hold about you, including information about the categories of data we collect, the purposes for which it is used, and the third parties with whom it is shared.

B. Right to Correction
You have the right to request that we correct any personal information that is inaccurate, incomplete, or out of date. You may update certain account information directly by logging into your Handlora Store account.

C. Right to Deletion
You have the right to request that we delete your personal information. Please note that certain information may be retained where required by law, for fraud prevention purposes, to complete transactions you have initiated, or to enforce our legal agreements.

D. Right to Data Portability
Where applicable under law, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that such information be transferred directly to another organization where technically feasible.

E. Right to Opt Out of Targeted Advertising
You have the right to opt out of the use of your personal information for targeted advertising purposes. You may exercise this right by visiting the privacy choices link in the footer of our website.

F. Right to Withdraw Consent
Where we process your personal information on the basis of your consent, you have the right to withdraw that consent at any time. The withdrawal of consent does not affect the lawfulness of any processing carried out prior to its withdrawal.

G. Opting Out of Marketing Communications
You may unsubscribe from our promotional email communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send, or by contacting our Customer Care team. You may also opt out of SMS marketing communications by replying "STOP" to any marketing message you receive from us. Please note that even after opting out of marketing communications, you may continue to receive transactional or service-related messages such as order confirmations and shipping updates.

H. Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not result in denial of services, different pricing, or a lower quality of experience with Handlora Store.
 
To exercise any of the rights described above, please contact us using the details set out in the "How to Contact Us" section of this Privacy Policy. We will respond to your request within thirty (30) days, or such shorter period as may be required by applicable law. We may ask you to verify your identity before processing your request.
 

IX.  CHILDREN'S PRIVACY
Our website and services are not intended for, and are not directed to, individuals under the age of 16. Handlora Store does not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16 without the appropriate consent, we will take immediate steps to delete such information from our records.
 
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at the details provided in the "How to Contact Us" section of this policy.
 

X.  LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to external websites operated by third parties, including social media platforms, payment partners, and luxury lifestyle publications. These links are provided for your convenience and information only. Handlora Store has no control over the content, privacy practices, or data collection activities of third-party websites.
 
We strongly encourage you to review the privacy policy of any third-party website you visit before providing any personal information. Handlora Store is not responsible for the privacy practices, content, or accuracy of any third-party website, regardless of whether such site is linked from or to our website.
 

XI.  REGIONAL AND JURISDICTION-SPECIFIC INFORMATION

A. Individuals in the United States
If you are a resident of California, Colorado, Connecticut, Virginia, Texas, or any other U.S. state with applicable privacy legislation, you may have additional rights under state law, including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of your personal information.
 
We do not sell personal information as defined under the California Consumer Privacy Act (CCPA) or similar state laws. However, certain disclosures of personal information to advertising partners for targeted advertising purposes may constitute "sharing" under applicable state law. You may opt out of such sharing as described in the "Your Rights and Choices" section above.
 
California residents may also make requests under the California "Shine the Light" law by contacting us as described in the "How to Contact Us" section below.

B. Individuals in Canada
If you reside in Canada, you have the right to access your personal information and to request corrections to any inaccurate data we hold. You may also withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions. Please note that withdrawal of consent may limit our ability to provide you with certain products and services.
 
Handlora Store will only send you commercial electronic messages (CEMs) where permitted under Canada's Anti-Spam Legislation (CASL), including where we have your express or implied consent. You may unsubscribe from CEMs at any time by using the unsubscribe link included in our communications.
C. Individuals in Europe (EEA, UK, and Switzerland)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, our processing of your personal data is governed by the General Data Protection Regulation (GDPR) and applicable national implementing laws.
 
We process your personal data on the following legal bases: (i) performance of a contract, where processing is necessary to fulfill your order or service request; (ii) legitimate interests, where processing is in our or a third party's legitimate business interest and is not overridden by your rights; (iii) legal obligation, where processing is required to comply with applicable law; and (iv) consent, where you have explicitly agreed to a specific use of your data.
 
You have the right to lodge a complaint with the supervisory authority in your country of residence if you believe that our processing of your personal data does not comply with applicable law. For contact details of EEA data protection authorities, please visit https://edpb.europa.eu. For the UK, please visit https://ico.org.uk. For Switzerland, please visit https://www.edoeb.admin.ch.
 

XII.  UPDATES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this document and post a prominent notice on our website informing you of the changes. For significant changes that materially affect your rights, we may also notify you by email.
 
We encourage you to review this Privacy Policy periodically to stay informed about how Handlora Store collects, uses, and protects your personal information. Your continued use of our website or services after any changes to this Privacy Policy have been posted constitutes your acceptance of those changes.
 

XIII.  HOW TO CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which Handlora Store handles your personal information, we encourage you to contact us. Our Customer Care team is available to assist you and will respond to your inquiry as promptly as possible.
 
Handlora Store — Customer Care Department
 
Email:      care@handlorastore.com
Phone:     [Your Phone Number]
Address:  [Your Store Address, City, Country]
Website:  www.handlorastore.com
 
For privacy-related requests — including access, correction, deletion, or opt-out requests — you may also submit a request through the privacy rights portal available on our website. We will acknowledge your request within five (5) business days and provide a full response within thirty (30) days.
 
If you are not satisfied with our response or believe that we have not handled your personal information in accordance with applicable law, you may have the right to lodge a complaint with your local data protection authority or regulatory body.