Last Updated: April 22, 2026

These Terms of Use (the "Terms of Use" or "Terms") constitute a legally binding agreement between you and Handlora Store LLC and its affiliates (collectively, "Handlora Store," "Handlora," "we," "us," or "our") and contain important terms and conditions that affect your legal rights. Please read these Terms carefully and in their entirety.

By accessing or using our website, www.handlorastore.com (or any successor links), any associated web pages, websites (mobile or otherwise), or social media pages owned, operated, sponsored, or provided by Handlora Store (collectively, the "Site"), or by purchasing any Handlora Store product or service (collectively, "Products"), shopping in our store, signing up for our communications, and/or by otherwise interacting with us (collectively, together with the Site and Products, the "Services"), you agree to comply with and be legally bound by these Terms of Use.

IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION: THESE TERMS CONTAIN A CLASS ACTION WAIVER AND JURY TRIAL WAIVER AND REQUIRE BINDING INDIVIDUAL ARBITRATION IN CERTAIN JURISDICTIONS TO RESOLVE CLAIMS. FOR COMPLETE DETAILS, PLEASE READ SECTION 18 CAREFULLY, INCLUDING ALL SUBSECTIONS. YOU MAY OPT OUT OF THE ARBITRATION REQUIREMENT WITHIN 30 DAYS OF THE DATE YOU FIRST ACCEPTED THESE TERMS. INSTRUCTIONS FOR OPTING OUT ARE IN SECTION 18(M) BELOW. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE ANY SERVICES PROVIDED BY HANDLORA STORE.

We may indicate that different or additional terms, conditions, guidelines, or policies apply in relation to some of our Services ("Supplemental Terms"). Any Supplemental Terms become part of your agreement with us if you use the applicable Services. If there is a conflict between these Terms and the Supplemental Terms, the Supplemental Terms will control for that conflict. The following are incorporated as Supplemental Terms:

⦁    User Generated Content Terms and Conditions
⦁    DMCA Copyright Policy

We reserve the right to change or modify these Terms of Use at any time and in our sole discretion. If we make changes, we will post the amended Terms to the Site and update the "Last Updated" date above. We encourage you to review these Terms periodically, and especially prior to making any purchase through the Site, to ensure you understand the terms and conditions applicable to your purchase.

We describe our privacy practices and your rights under applicable law in our Privacy Policy. By using our Services, you acknowledge and agree that you have reviewed and understood our Privacy Policy.

Table of Contents

1.   Eligibility and Permitted Use
   2.   Availability, Pricing, and Product Listings
   3.   Your Information
   4.   Terms of Sale
   5.   Customer Accounts
   6.   Prohibited Conduct
   7.   Taxes
   8.   Payments
   9.   Gift Cards and Store Credit
   10.   Shipping and Delivery
   11.   Returns, Exchanges, and Refunds
   12.   Price Adjustments
   13.   Promotions and Sweepstakes
   14.   Intellectual Property and Limited License
   15.   Trademarks
   16.   Feedback and Submissions
   17.   Disclaimers and Limitation of Liability
   18.   Dispute Resolution
   19.   Calls and Text Messaging Terms
   20.   Links to Third-Party Sites
   21.   Indemnification
   22.   Miscellaneous
   

 

Appendix A.   User Generated Content Terms and Conditions
Appendix B.   DMCA Copyright Policy

 

1 Eligibility and Permitted Use

1.1  Age Requirement
Our Services are intended solely for individuals who are 18 years of age or older, or who have reached the age of legal majority in their jurisdiction of residence, whichever is greater. If you are a parent or legal guardian and have reason to believe that your child under the age of 18 is accessing or using our Services without your consent, please contact us immediately at customercare@handlorastore.com so that we may take appropriate action.

1.2  Personal Use Only
You may only use our Services for personal, family, or household purposes. Commercial use of our Services — including but not limited to purchasing Products for the purpose of resale, redistribution, or use in a commercial enterprise — is strictly prohibited. You may not share, sublicense, or permit others to use your account credentials or access to the Services.

1.3  Geographic Eligibility
Our Services are intended for use by individuals residing in the United States and in select international territories as identified during the checkout process. By using our Services from a location outside the United States, you are responsible for compliance with all local laws and regulations that may apply.

2 Availability, Pricing, and Product Listings

2.1  Product Listings
The Site may display listings, descriptions, photographs, and images of Products, as well as references, links, coupons, or promotional discounts for Products ("Listings"). All Listings may be made available by Handlora Store for informational or commercial purposes.

2.2  Accuracy of Listings
We make every reasonable effort to ensure that all Listings, including product descriptions, specifications, pricing, and availability, are accurate and current. However, despite our best efforts, inaccuracies or omissions may occasionally occur. All Listings and Product availability, including the validity of any coupon or promotional discount, are subject to change at any time and without prior notice. Handlora Store makes no representations as to the completeness, accuracy, reliability, or timeliness of any Listing or information contained on the Site.

2.3  Product Representation
Certain weights, measurements, dimensions, and similar descriptions are approximate and provided for convenience only. Some items may appear larger or smaller than their actual size due to photographic techniques, screen resolution, or display calibration. We make every reasonable effort to accurately represent product colors; however, the actual color you see on screen will depend on your display device, and Handlora Store cannot guarantee accurate color representation across all devices.

2.4  Pricing Errors
In the event of a pricing error on the Site:
⦁    If the correct price of an item you have ordered is lower than our stated price, we will charge you the lower, correct amount when your order ships.
⦁    If the correct price of an item is higher than our stated price, we will contact you for instructions before processing your shipment. If we are unable to reach you within fifteen (15) business days, we reserve the right to cancel your order and provide you with written notice of such cancellation.

2.5  In-Store Availability
In the event that an item you wish to purchase is not available on the Site, or is listed as "Contact Us," the item may be available in our physical store location. Please contact our Customer Care team for assistance. If the item is unavailable in-store as well, it is not currently available for purchase. We encourage you to check back periodically, as our inventory is continuously updated.

3 Your Information
You may provide certain personal information to Handlora Store in connection with your use of our Services, or we may automatically collect certain information about you when you interact with our Site or Services. You represent and warrant that all information you provide to Handlora Store is accurate, current, and complete, and you agree to keep such information updated at all times.

For a full description of how we collect, use, store, share, and protect your personal information, and for a description of your rights with respect to such information, please review our Privacy Policy, which is incorporated by reference into these Terms of Use.

4 Terms of Sale
By purchasing a Product through our Services, you agree to the terms set forth in this Section 4 (the "Terms of Sale").

4.1  Purchase Eligibility
To complete a purchase through the Site, you must provide a valid billing address and shipping address within a country or territory that can be selected as part of the checkout process (the "Territory"). Handlora Store makes no representation that Products available on the Site are appropriate or available for delivery to locations outside the Territory.

4.2  Purchase Restrictions
You may only purchase Products for personal use by yourself or as a gift for an intended recipient. Products purchased through our Services are not authorized for resale or commercial redistribution. We reserve the right, without prior notice, to limit the quantity of Products that may be purchased per order, per account, per payment card, per person, or per household. We further reserve the right to refuse service to any customer or to reject any order at any time in our sole discretion, in which case we will refund any amounts already paid for the rejected order.

4.3  Order Review and Acceptance
Prior to completing your purchase, you will have the opportunity to review and confirm all details of your order, including the items ordered, delivery address, payment method, applicable taxes, and total amount due. An order is not accepted or binding until Handlora Store provides you with a formal order acceptance notice via email or on-screen confirmation. Payment must be successfully received and authorized by us prior to our acceptance of any order.

4.4  Order Cancellations and Delays
We reserve the right to cancel, delay, or refuse any order prior to delivery in our sole discretion, including but not limited to in the following circumstances: pricing errors, product availability issues, suspected fraud or unauthorized purchase activity, or inability to verify your identity or payment information. We will make reasonable efforts to notify you promptly of any cancellation, modification, or delay affecting your order, and we will provide a full refund for any amounts paid with respect to a canceled order. We are not responsible for delays in delivery caused by circumstances outside our reasonable control.

4.5  Repair Services
Handlora Store offers repair and restoration services for Products purchased from us or from one of our authorized retail partners. When you submit an item for service, we may provide you with a written estimate of the cost and estimated turnaround time, which may be subject to adjustment following detailed inspection of the item. Any evaluation conducted as part of a service request is limited solely to the scope of the requested repair and shall not constitute an appraisal or representation of value.

In the event that any item submitted for service is lost or damaged while in our possession or in the possession of one of our authorized service partners, we reserve the right to replace the item with one of like kind and comparable value.

IF WE ELECT TO PROVIDE SUCH A REPLACEMENT, THAT SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL CLAIMS RELATED TO OR ARISING FROM SUCH LOST OR DAMAGED ITEM, AND YOU EXPRESSLY WAIVE ANY CLAIM FOR EMOTIONAL, CONSEQUENTIAL, OR OTHER DAMAGES.

4.6  Reservation of Rights
Handlora Store reserves the right, at any time and without prior notice, to: discontinue offering any Products; impose conditions on the redemption of any coupon, discount, or promotional offer; refuse or restrict service to any user or transaction; and modify available payment options, even if you have already placed an order. All prices are displayed in United States Dollars (USD) and do not include applicable taxes or shipping and handling charges unless expressly stated otherwise. Applicable taxes and additional charges will be itemized separately during checkout. All prices are subject to change without notice.

5 Customer Accounts
You may create a personal account with Handlora Store to access certain features of our Services. Account registration requires you to provide accurate and complete information, including a valid email address. You agree to keep all account information current and to notify us promptly of any changes.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account credentials with any other person or permit any third party to access or use your account. You must not use another person's account without their express authorization and the prior written consent of Handlora Store.

You must use a strong, unique password for your Handlora Store account that is not used for any other website or service. If you have reason to believe that your account has been accessed without your authorization or that your account credentials have been compromised, you must notify us immediately at customercare@handlorastore.com. Handlora Store will not be liable for any loss or damage arising from unauthorized use of your account resulting from your failure to take reasonable steps to protect your credentials.

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, used fraudulently, or used in violation of these Terms of Use, without prior notice and without liability to you.

6  Prohibited Conduct
You agree to use our Services only for their intended, lawful purposes and only in accordance with these Terms. Without limiting the foregoing, you agree that you will not, in connection with our Services:

⦁    Violate any applicable federal, state, local, or international law, regulation, rule, or contractual obligation, or infringe upon any third-party legal right, including any intellectual property right;
⦁    Engage in any harassing, threatening, intimidating, predatory, defamatory, or unlawful conduct directed at any person or entity;
⦁    Attempt to access, use, or impersonate another user's account or personal information without that user's authorization;
⦁    Misrepresent your identity, affiliation, or credentials, or impersonate any person, entity, or organization;
⦁    Resell, sublicense, or commercially exploit our Services or any Product purchased through our Services;
⦁    Reproduce, copy, distribute, publish, publicly display, or create derivative works of any portion of our Services without our prior written consent;
⦁    Remove, modify, or obscure any proprietary rights notices, branding, or identifying marks appearing on or in connection with our Services;
⦁    Interfere with, disrupt, or place an unreasonable burden on the infrastructure of our Services, including through denial-of-service attacks, automated bots, scraping scripts, or any other method that overloads our systems;
⦁    Attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying functionality of any aspect of our Services;
⦁    Use automated tools, data mining software, crawlers, bots, or other extraction methods to collect data from our Site, except as permitted by applicable robots.txt guidelines solely for the purpose of creating publicly accessible search engine indices;
⦁    Develop, deploy, or use third-party applications or software that interact with our Services without our prior written authorization;
⦁    Transmit, distribute, or post any unsolicited commercial communications, spam, chain letters, or pyramid schemes in connection with our Services;
⦁    Link to any portion of our Services in a manner that implies any affiliation, endorsement, sponsorship, or approval by Handlora Store that does not exist;
⦁    Use our Services in furtherance of any illegal, fraudulent, or unauthorized purpose.

Handlora Store reserves the right, in its sole discretion, to investigate and take appropriate legal action against any person who violates this Section 6, including reporting such conduct to law enforcement authorities. Our failure to enforce any provision of this Section in any particular instance shall not constitute a waiver of our right to enforce it in any other instance or at any future time.

7 Taxes
You are solely responsible for all sales, use, value-added, excise, duty, or other governmental taxes or fees ("Taxes") applicable to your purchase of Products through the Site. Where Handlora Store determines that it has a legal duty to collect applicable Taxes, we will calculate and present an estimated tax amount at the time of checkout. The actual Taxes charged to your order may differ from the estimated amount shown at checkout due to variances between payment processing systems, jurisdictional changes in applicable tax rates, or updates to applicable tax law.

All displayed prices on the Site are exclusive of applicable Taxes unless expressly stated otherwise. Handlora Store reserves the right to collect applicable state and local sales taxes in all jurisdictions where we have a tax collection obligation under applicable law. If you claim a tax exemption in connection with a purchase, you must provide valid documentation of your exemption status at the time of purchase.

8 Payments
By providing a credit card, debit card, or other payment method accepted by Handlora Store, you represent and warrant that: (i) you are legally authorized to use the designated payment method; (ii) the payment information you provide is accurate and current; and (iii) you authorize Handlora Store and/or our designated third-party payment processors to charge the total amount of your order, including applicable Taxes and shipping charges, to your designated payment method.

We may receive updated payment information from your card-issuing bank or payment processor, and you agree that we may use that updated information for future charges to your account. If your payment cannot be verified, is invalid, or is declined for any reason, your order may be suspended or canceled, and you will be responsible for resolving any payment issues before we can proceed with your order.

You may update your payment information at any time by logging into your account and navigating to your payment settings. If only a portion of the items in your order are available at the time of shipment, you will be charged only for the items that are available and included in that shipment, plus any applicable Taxes and shipping fees associated with those items.

Handlora Store uses PCI-compliant third-party payment processors to handle all payment transactions. We do not store complete payment card numbers or sensitive authentication data on our own systems.

9 Gift Cards and Store Credit
Physical and electronic Handlora Store Gift Cards ("Gift Cards") are redeemable solely for orders placed through our Site, at our store location, or by phone through our Customer Care team. Gift Cards cannot be used as a credit or debit card and may not be redeemed for cash, except as required by applicable law. Gift Cards may not be applied toward a prior purchase or returned for cash value once activated.

Handlora Store is not responsible for any Gift Card that is lost, stolen, used without your authorization, or damaged after purchase. We recommend treating Gift Cards like cash. Handlora Store Gift Cards do not expire and carry no dormancy fees.

If a Product purchase is made with a Gift Card and subsequently returned, the refund will be issued as a new Gift Card in the amount of the original purchase price, minus any applicable deductions. Merchandise Credits issued in connection with returns will be subject to the same terms as Gift Cards.

10 Shipping and Delivery
You agree to pay all applicable shipping and handling charges as displayed during the checkout process. Handlora Store reserves the right to modify shipping rates at any time; however, any changes will be disclosed to you prior to the completion of your order.

All delivery dates and estimated delivery windows provided at checkout or in any order confirmation communication are estimates only and are not guaranteed. Actual delivery times may vary based on carrier operations, weather events, customs processing (for international orders), or other factors outside our reasonable control.

Unless expressly stated otherwise, risk of loss or damage to an item you have ordered passes to you upon delivery of the item to the carrier by Handlora Store. For items you are returning to us, risk of loss passes to Handlora Store upon delivery of the item to us by the carrier. We recommend using insured shipping for all returns.

Handlora Store reserves the right to decline delivery to any country or region where delivery is prohibited or restricted by applicable law or regulation. For questions about international orders or general shipping inquiries, please contact our Customer Care team at customercare@handlorastore.com or by phone at [Your Phone Number].

11 Returns, Exchanges, and Refunds

11.1  Return Policy
Handlora Store is committed to your complete satisfaction. If for any reason you are not fully satisfied with a Product you have purchased through the Site, you may return the item within thirty (30) days of the date on which the item was delivered to you, accompanied by your original sales receipt, and elect to:

 (i) exchange the item for another Product available through our Services;

(ii) receive a full refund in the original amount you paid for the item; or

(iii) receive a store merchandise credit in the amount you paid, applicable toward a future purchase through our Services.

If a Product was originally purchased using a Gift Card, or if a Product is returned with a gift receipt, any applicable refund will be issued in the form of a new Handlora Store Gift Card in the applicable refund amount.

11.2  Return Process
To initiate a return for a Product purchased through the Site, please complete the return section of the original packing slip included with your order, indicating your reason for the return and your preferred resolution (exchange, refund, or merchandise credit). Please enclose the completed packing slip with the item you are returning.

You may use the complimentary return shipping label provided with your order to return the item at no cost to you. If you choose not to use the provided label, please ship your return prepaid and insured to: Handlora Store Returns Department, [Your Return Address].

Alternatively, you may return a Product purchased through the Site directly to our store location for an exchange, refund, or merchandise credit. Items purchased directly in-store may only be returned to the store at which they were originally purchased, accompanied by your original sales receipt.

Please allow two (2) to three (3) weeks for us to process your return once we receive it. All refunds will be issued to the original payment method used for the purchase, except that cash purchases will be refunded by company check. All items returned must be in their original, unaltered, unworn, and undamaged condition, with original packaging and all associated tags attached. Used or worn items are not eligible for return unless defective.

11.3  Exclusions and Restrictions
Handlora Store will not accept returns of Products that were not purchased directly through our Services. Products purchased from third-party retailers are subject to that retailer's own return policies. In addition, Handlora Store will not accept returns of any Product that:
⦁    Was not purchased through our Site or in-store from Handlora Store directly;
⦁    Is returned by any person other than the original purchaser or a verified subsequent owner who can provide the original order number;
⦁    Is not in original condition with all original packaging, documentation, and tags;
⦁    Is being returned from outside the Territory to which it was originally shipped by Handlora Store;
⦁    Has been altered, engraved, or customized at your request.

12 Price Adjustments
If a Product you purchased through the Site becomes a permanent sale or reduced-price item within ten (10) days of the date on which you completed your purchase, you may be eligible for a one-time price adjustment for that order. To request a price adjustment, please contact our Customer Care team at customercare@handlorastore.com or by phone at [Your Phone Number] within the ten-day eligibility window.

Price adjustments apply only to items that have been permanently reduced in price and do not apply to limited-time promotional events, flash sales, holiday promotions, clearance items, or other temporary special offers. Handlora Store reserves the right to limit price adjustments to one request per item per customer and to modify or discontinue this price adjustment policy at any time.

13 Promotions and Sweepstakes
Any sweepstakes, contests, raffles, surveys, games, or similar promotional campaigns (collectively, "Promotions") made available through our Services may be governed by official rules and terms that are separate from and supplemental to these Terms of Use. If you participate in any Promotion, you agree to review and comply with the applicable Promotion rules as well as our Privacy Policy.

In the event of a conflict between the terms of a Promotion and these Terms of Use, the Promotion rules will govern with respect to that Promotion. All Promotions are subject to applicable federal, state, and local laws and regulations. Handlora Store reserves the right to cancel, modify, or suspend any Promotion at any time in our sole discretion.

14 Intellectual Property and Limited License
The Services, including all text, graphics, images, photographs, videos, illustrations, and other content contained therein, as well as all software, databases, and underlying technology, are owned by Handlora Store or our licensors and are protected under the intellectual property laws of the United States and other applicable jurisdictions. Except as explicitly stated in these Terms, all rights in and to the Services are reserved by Handlora Store and our licensors.

Subject to your full compliance with these Terms (including Section 6), you are hereby granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your personal, non-commercial use. Any use of the Services beyond the scope of this license — including any commercial use, reproduction, modification, distribution, or public display — without our prior written permission is strictly prohibited, will immediately terminate this license, and may constitute a violation of our intellectual property rights.

15 Trademarks
"HANDLORA," "HANDLORA STORE," and all associated logos, trade names, slogans, product and service names, and the distinctive look and feel of our Services are trademarks and service marks of Handlora Store LLC and may not be copied, imitated, used, or incorporated into any product, service, or promotional material — in whole or in part — without our prior written permission.

All other trademarks, registered trademarks, product names, and company names mentioned in connection with our Services are the property of their respective owners. Any reference to third-party products, services, or companies is provided for descriptive purposes only and does not constitute or imply any endorsement, sponsorship, affiliation, or recommendation by Handlora Store.

 16 Feedback and Submissions
You may voluntarily submit questions, comments, suggestions, ideas, creative materials, product feedback, or other information to Handlora Store through our Services (collectively, "Feedback"). By submitting Feedback, you grant Handlora Store a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, distribute, and create derivative works from such Feedback for any purpose, including commercial purposes, without any obligation to compensate or credit you.

You acknowledge and agree that Handlora Store is not obligated to treat any Feedback as confidential, and that we may use such Feedback to improve our products, services, and operations, develop new products or features, or for any other business purpose at our sole discretion. Handlora Store will exclusively own all improvements and new developments arising from your Feedback. You represent and warrant that your Feedback does not infringe any third-party intellectual property rights or confidentiality obligations.

17 Disclaimers and Limitation of Liability
YOUR USE OF PRODUCTS PURCHASED THROUGH OUR SITE IS AT YOUR SOLE RISK. SUCH PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HANDLORA STORE, ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE EQUITY HOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES (COLLECTIVELY, THE "HANDLORA PARTIES") WILL NOT BE LIABLE UNDER ANY THEORY OF LIABILITY — WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE — FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR CONNECTED TO THESE TERMS OR THE USE OF, OR INABILITY TO USE, ANY PRODUCT OR SERVICE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE HANDLORA PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATED TO PRODUCTS OR SERVICES PURCHASED THROUGH THE SITE WILL NOT EXCEED THE ACTUAL AMOUNT YOU PAID TO HANDLORA STORE FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

The limitations set forth in this Section 17 do not limit or exclude liability for personal injury or property damage directly caused by items you purchased from us through the Site, for our gross negligence, fraud, or intentional misconduct, or for any other matter for which liability cannot be excluded or limited under applicable law.

18 Dispute Resolution
PLEASE READ THIS ENTIRE SECTION 18, INCLUDING ALL SUBSECTIONS, CAREFULLY. IT INCLUDES A CLASS ACTION WAIVER AND JURY TRIAL WAIVER AND REQUIRES BINDING INDIVIDUAL ARBITRATION IN CERTAIN JURISDICTIONS. THIS SECTION LIMITS THE MANNER IN WHICH YOU AND HANDLORA STORE CAN SEEK RELIEF FROM EACH OTHER. THE TERMS OF THIS SECTION SHALL SURVIVE THE TERMINATION OF THESE TERMS AND YOUR USE OF OUR SERVICES.

18(a)  Claims Subject to This Section
The procedures and terms set forth in this Section 18 apply to any and all claims, disputes, disagreements, or controversies between you and Handlora Store, its affiliates, and any of their respective officers, directors, employees, agents, or representatives (each, a "Claim"), regardless of when such Claim arose, including but not limited to:
⦁    Claims arising out of or relating to the Site, our Services, our privacy and data security practices, our advertising and marketing activities, or these Terms;
⦁    Claims that arose before you agreed to these Terms; and
⦁    Claims that would otherwise be subject to class action litigation for which you may be a putative class member.

Notwithstanding the foregoing, the term "Claim" shall not include any disputes arising out of or relating to the intellectual property rights of either you or Handlora Store, including any claim seeking injunctive or equitable relief for alleged infringement of intellectual property rights ("IP Claims").

18(b)  Mandatory Informal Dispute Resolution
Before initiating any formal legal proceeding — whether in court or arbitration — you and Handlora Store must first attempt to resolve any Claim informally. Upon the receipt of a written Claimant Notice (as defined below), the parties agree to negotiate in good faith for a period of sixty (60) days, or such longer period as mutually agreed in writing (the "Informal Resolution Period"), to attempt to resolve the Claim without formal proceedings.

Any Claimant Notice from you to Handlora Store must include: (1) your full legal name; (2) your mailing address; (3) your telephone number; (4) the email address associated with your Handlora Store account or order; (5) information sufficient to identify the transaction or product at issue, including your order number; and (6) a detailed description of your Claim, the legal basis for your Claim, and the specific relief you are seeking, including the dollar amount of any monetary relief requested. Claimant Notices must be personally signed by the party sending the notice.

You must send any Claimant Notice to Handlora Store by certified mail to: Handlora Store LLC, Attn: Legal Department, [Your Business Address]. Handlora Store will send any Claimant Notice to the mailing address or email address on file with your account.

Neither party may initiate a formal legal proceeding (whether in court or arbitration) before the expiration of the Informal Resolution Period. The statute of limitations and any filing deadlines applicable to a given Claim shall be tolled during the Informal Resolution Period.

18(c)  Class Action Waiver; Jury Trial Waiver
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND HANDLORA STORE AGREE THAT ANY CLAIM RESOLUTION PROCEEDING WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. CLASS ACTIONS, COLLECTIVE ACTIONS, CONSOLIDATED ACTIONS, AND REPRESENTATIVE ACTIONS OF ANY KIND ARE NOT PERMITTED. YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION AS A CLASS REPRESENTATIVE OR CLASS MEMBER.

Where permitted, and to the fullest extent permitted by applicable law, any Claims must be brought in court on an individual basis and shall be decided by a judge, not a jury. Both you and Handlora Store mutually waive any right to have any Claim decided by a jury. Claims regarding the enforceability of this Class Action Waiver must be resolved by a civil court of competent jurisdiction, not by an arbitrator.

To the fullest extent permitted by applicable law, any Claim brought in court shall be resolved exclusively in the state or federal courts located in [Your State], and you consent to the personal jurisdiction and venue of such courts.

18(d)  Binding Individual Arbitration
In jurisdictions where applicable law prohibits the Class Action Waiver from applying to a Claim brought in court but not in arbitration, such Claim shall be resolved through binding individual arbitration rather than in court. Any arbitration will be administered by National Arbitration and Mediation ("NAM") in accordance with NAM's applicable rules, as modified by these Terms. Information about NAM and its rules is available at www.namadr.com.

Any arbitration shall be conducted in English through the submission of documents to one neutral arbitrator. For Claims seeking less than $10,000 USD, the arbitrator will decide the matter based solely on written submissions, without a formal hearing, unless the arbitrator determines a hearing is necessary. For Claims of $10,000 or more, hearings may be conducted remotely by telephone or video conference, unless the arbitrator determines an in-person hearing is required.

18(e)  Arbitration Fees
Payment of all filing, administration, and arbitrator fees shall be governed by NAM's applicable rules and fee schedule. If the arbitrator finds that your Claim is frivolous, brought in bad faith, or asserted for purposes of harassment, the arbitrator may require you to reimburse Handlora Store for fees and costs incurred in connection with such Claim.

18(f)  Small Claims Court
Notwithstanding the foregoing, either party may elect to bring an individual Claim in small claims court, provided the Claim falls within the scope of that court's jurisdiction and the small claims court does not permit class or representative actions or relief. Small claims proceedings shall be initiated only through direct filing and not by way of redirection from an arbitration proceeding.

18(g)  Offer of Settlement
In any arbitration between you and Handlora Store, either party may make a written settlement offer at any time prior to the evidentiary hearing or the issuance of a dispositive ruling. Settlement offers shall not be disclosed to the arbitrator until after the arbitrator issues an award. If the award is issued in favor of the defending party, or in the other party's favor but for less than the defending party's settlement offer, the other party must pay all costs, including reasonable attorney's fees, incurred by the defending party after the date of the settlement offer.

18(h)  Opting Out of Arbitration
You have the right to opt out of binding arbitration by notifying us within thirty (30) days of the date you first accept these Terms. To opt out, you must send a written notice to: Handlora Store LLC, Attn: Legal Department, [Your Business Address], or by email to legal@handlorastore.com. Your opt-out notice must include your full name, mailing address, and email address, and must clearly state your intent to opt out of binding arbitration. By opting out, you agree to resolve Disputes in court in accordance with Section 18(c).

18(i)  Governing Law
All Claims brought in court on an individual basis pursuant to the Class Action Waiver shall be governed by and construed in accordance with applicable federal law and the laws of the State of [Your State], without giving effect to any conflict-of-law principles that would require the application of the laws of another jurisdiction. All Claims submitted to arbitration shall be governed by and construed in accordance with the Federal Arbitration Act.

18(j)  Statute of Limitations
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

19 Calls and Text Messaging Terms

19.1  Call Monitoring and Recording
By contacting Handlora Store by telephone, or by accepting a telephone call from us or on our behalf, you acknowledge and agree that calls may be monitored and recorded for quality assurance, training, and compliance purposes.

19.2  SMS and Text Message Programs
By opting in to receive text messages from Handlora Store, you provide your express written consent to receive recurring and non-recurring automated and manually dialed text messages (SMS and MMS) from Handlora Store at the mobile number you have provided. Consent to receive text messages is not a condition of any purchase.

Text messages may include: transactional and order-related updates, shipping and delivery notifications, appointment reminders, cart recovery reminders, promotional offers and exclusive member communications, new collection announcements, product availability alerts, and other information we believe may be of interest to you. Message frequency will vary. Standard message and data rates may apply.

19.3  How to Opt Out of Text Messages
To stop receiving text messages from Handlora Store at any time, reply STOP, QUIT, CANCEL, END, or UNSUBSCRIBE to any text message you receive from us. After texting any of these keywords, you will receive a final confirmation message confirming that your opt-out has been processed. You may re-enroll at any time by texting START or by opting in through our website. For help, text HELP or contact our Customer Care team.
19.4  Contact Number Accuracy
By providing your telephone number to Handlora Store, you certify that the number is accurate, current, and belongs to you. You are strictly prohibited from providing a telephone number that is not registered to you. If the ownership of your telephone number changes, you agree to immediately notify us by replying STOP to any text message prior to the change taking effect.

20 Links to Third-Party Sites
Our Site may contain links to third-party websites and services ("Third-Party Sites") that are not owned, operated, or controlled by Handlora Store. These links are provided solely for your convenience and informational purposes. Handlora Store has no control over the content, privacy practices, terms of use, or data collection activities of any Third-Party Site, and we make no representations or warranties regarding the accuracy, reliability, or legality of any Third-Party Site or its content.

The inclusion of a link to any Third-Party Site does not imply Handlora Store's endorsement, sponsorship, affiliation, or recommendation of such site or its products, services, or content. We are not responsible for any loss, damage, or liability arising from your access to or use of any Third-Party Site. We encourage you to review the privacy policy and terms of use of any Third-Party Site before providing any personal information or completing any transactions on that site.

21 Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Handlora Store and the Handlora Parties from and against any and all claims, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees and court costs) arising out of or resulting from:

(i) your breach of any provision of these Terms;

(ii) your access to or use of our Services in violation of these Terms or applicable law;

(iii) any User Content or Feedback you provide through our Services; or

(iv) your violation of any third-party right, including any intellectual property, privacy, or publicity right.

We will promptly notify you of any claim, action, or demand that triggers your indemnification obligation under this Section. Handlora Store reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with our defense of such matter. You must not settle any such claim or matter without our prior written consent.

22 Miscellaneous
If any provision or part of a provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions.

Our failure to enforce any provision of these Terms of Use in any particular circumstance shall not constitute a waiver of our right to enforce that provision in any other circumstance or at any future time.

We may assign any or all of our rights and obligations under these Terms of Use without restriction and without prior notice to you. These Terms, together with our Privacy Policy and any applicable Supplemental Terms, constitute the entire agreement between you and Handlora Store with respect to your use of our Services and supersede all prior and contemporaneous agreements, communications, and understandings.

Pursuant to California Civil Code Section 1789.3, California residents may report complaints regarding the Site to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Boulevard, Suite N-112, Sacramento, CA 95834, or by telephone at 1-800-952-5210.

Appendix A  —  User Generated Content Terms and Conditions
Last Updated: April 22, 2026
Handlora Store LLC and its affiliates (collectively, "Handlora Store") own, operate, or provide www.handlorastore.com, various associated websites, social media pages (including but not limited to Instagram, Facebook, TikTok, Pinterest, YouTube, and others), and other digital properties that permit users ("you" or "User") to submit, upload, post, or share various types of content (collectively, "Handlora Digital Properties").

Handlora Store may engage service providers to facilitate the collection, transmission, and display of User Content (as defined below) in connection with Handlora Store's marketing, product promotion, advertising, and other consumer-facing activities (the "HL Services").

Handlora Store and the HL Services may reach out to Users to request permission to feature their User Content on our platforms, social media channels, and promotional materials. By responding with the hashtag #HandloraApproved, or by otherwise expressly granting us permission to use your content, you acknowledge that you have read, understood, and agreed to these User Generated Content Terms and Conditions ("UGC Terms") and to our Privacy Policy.

A.1  User Content Guidelines
When you transmit, upload, post, or otherwise make available any data, text, images, photographs, videos, audio, or other materials, including your name, location, social media handle, and profile photo (collectively, "User Content") on or to any Handlora Digital Property, you are solely and entirely responsible for such User Content. You agree not to post or share any User Content that:
⦁    Is unlawful, harassing, threatening, defamatory, vulgar, obscene, pornographic, or otherwise objectionable;
⦁    Infringes any patent, trademark, copyright, trade secret, right of publicity, or other intellectual property or proprietary right of any third party;
⦁    Contains false, misleading, or deceptive statements, or misrepresents your identity or affiliation;
⦁    Constitutes unsolicited advertising, spam, chain letters, or pyramid schemes;
⦁    Contains viruses, malware, or other harmful or destructive code;
⦁    Violates any applicable local, state, national, or international law or regulation;
⦁    Discloses the personal information of any third party without their express consent.

A.2  User Content License
By posting User Content on any Handlora Digital Property, or by granting us permission through #HandloraApproved or otherwise, you grant Handlora Store and its partners, contractors, successors, and assigns (collectively, the "Licensed Parties") an irrevocable, perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, distribute, display, transmit, and create derivative works from your User Content — in any medium or format now known or hereafter developed — for any purpose, including commercial and promotional purposes, without compensation or credit to you.

You also grant the Licensed Parties the right to use your name, username, image, likeness, and location information solely in connection with the use of your User Content. You hereby release the Licensed Parties from any and all liability arising from their use of your User Content in accordance with these UGC Terms.

Except for the license described above, you retain all ownership rights in your original User Content. Handlora Store has no obligation to use, display, or maintain any User Content and may remove or modify any User Content at any time in our sole discretion.
A.3  Representations and Warranties
By posting User Content or granting permission for Handlora Store to use it, you represent and warrant that:
⦁    You are at least 18 years of age or of legal age in your jurisdiction;
⦁    You own or have all necessary rights and permissions to grant the license described herein;
⦁    Your User Content does not infringe any third-party intellectual property, privacy, or publicity rights;
⦁    You have obtained written consent from any identifiable individuals appearing in your User Content;
⦁    Your User Content complies with these UGC Terms and all applicable laws;
⦁    You agree to indemnify and hold harmless the Licensed Parties from any claims arising from your User Content or any breach of these representations and warranties.

A.4  Enforcement
Handlora Store reserves the right, but has no obligation, to review, monitor, edit, or remove any User Content at any time and in our sole discretion. We may suspend or terminate your access to our Services if your User Content is reasonably believed to violate applicable law or these UGC Terms. We may also cooperate fully with any law enforcement authority or court order requiring us to disclose the identity or information of anyone posting User Content through our Services.

Appendix B  —  DMCA Copyright Policy
Last Updated: April 22, 2026
Handlora Store LLC respects the intellectual property rights of others and requires all users of our Services to do the same. It is our policy to respond promptly to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA"). If you believe in good faith that your copyrighted work has been reproduced on our Site without authorization in a manner that constitutes infringement, you may submit a DMCA notice to our designated Copyright Agent.
B.1  How to Submit a DMCA Notice
To be effective, your DMCA takedown notice must be in writing and must include the following information:

1.    A physical or electronic signature of the person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
2.    A description of the copyrighted work you claim has been infringed, or, if your notice covers multiple works, a representative list of such works;
3.    A description of the material that you claim is infringing and that you request be removed, and information reasonably sufficient to permit us to locate the material on our Site;
4.    Your full name, mailing address, telephone number, and email address;
5.    A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6.    A statement, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner of the exclusive right allegedly infringed.

B.2  Where to Send DMCA Notices
Please send your DMCA notice to our designated Copyright Agent by certified mail or email:

Mailing Address:   Handlora Store LLC, Attn: Legal / Copyright Agent, [Your Business Address]
Email:                       legal@handlorastore.com

Please note that DMCA notices that do not comply with the requirements above may not receive a response. Submitting a false or fraudulent DMCA notice may result in liability for damages, including costs and attorney's fees, under Section 512(f) of the DMCA.

B.3  Counter-Notices
If you believe that material you posted on the Site was removed in error, or that you have the right to post such material, you may submit a DMCA counter-notice to our Copyright Agent. Your counter-notice must include your physical or electronic signature, identification of the removed material and its prior location, a statement under penalty of perjury that you have a good faith belief the material was removed in error, and your contact information and consent to the jurisdiction of the applicable federal district court.